Terms of Service

All VPS sold here are subject to the terms of service found directly below.


You may use our services for anything legal under UK law. You may not use our services for;

If any of your services are found to be breaking the above terms, your service will be terminated without refund.

Refund Policy

Full refunds are availabe for the first 7 days if the server is at fault. After 7 days the refund will be calculated by (cost * ((30 days - uptime) / 30), however if your service has broken any of the rules in our usage terms, then you do not qualify for a refund.

Data Loss & protection

Gem Hosting take no responsibility for backing up and integrity of customer data. Any data lost will be down to the responsibility of the customer.

Billing and Cancellations

In the case of an overdue payment, the service will be kept online for 2 days past the expired date. If the payment as still not be made by this time, the service will automatically be suspended and all customer data will be lost.